Contact Us
Contact Us – CosyVeil
We’re Always Here for You
At CosyVeil we understand that choosing a personalized, handcrafted item is a special experience, and we want your journey with us to feel easy, reassuring, and memorable. Whether you are exploring our collection, placing your first order, or following up on a recent purchase, our support team is ready to provide clear guidance every step of the way.
How We Can Assist
- Product Questions: Curious about materials, dimensions, or how customization works? We are happy to explain the details so you can order with confidence.
- Order Management: Need to verify your order status, correct personalization, or request an update? Contact us promptly and we’ll handle it.
- Shipping Help: If you’d like information on delivery timeframes, carrier tracking, or shipping limitations, we’ll provide clear answers.
- Aftercare Support: If an order arrives damaged or with a mistake, please notify us within 7 days of delivery so we can quickly send a replacement or arrange a refund.
- Refund & Return Guidance: Full instructions are available in our Refund & Returns Policy, but our team is always here to explain the process directly if needed.
Customer Support Hotline:
+1 936-875-2424
Email Support:
support@cosyveil.com
We respond to all emails within 24 business hours.
Business Address:
12562 Strathmore Dr, Garden Grove, CA 92840, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.
Support Hours:
- Monday – Saturday: 8:30 am – 7:00 pm (EST)
- Sunday: 10:00 am – 2:30 pm (EST)
Messages received outside these hours will be answered the next business day.
Tips for Faster Support
- Include your order number in your email or message whenever possible.
- If you need to make personalization changes, please reach out within 12 hours of purchase.
- For urgent matters such as shipping errors or incorrect details, call our customer line during office hours for the fastest resolution.
Our Promise to You
- Personal Attention: We respond personally to each inquiry—no automated messages.
- Clarity: All product descriptions, pricing, and personalization options are kept accurate and transparent.
- Reliability: We communicate honestly about production timelines, shipping, and order updates so you’re never left uncertain.
✨ CosyVeil isn’t just about beautiful products—it’s also about caring service. When you contact us, you’ll receive patient, thorough, and respectful support.